Privacy Policy
ZenVé Spa & Wellness (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
1. Information We Collect
We may collect the following personal information from you when you interact with our services:
- Name, email address, phone number, and mailing address
- Payment and billing information
- Information related to orders, quotes, or service requests
- Any other data you provide voluntarily through forms, emails, or communications
2. How We Use Your Information
Your information is used only for the following purposes:
- To process and manage orders, quotations, and installations
- To provide customer support and respond to inquiries
- To improve our products, services, and website functionality
- To send occasional updates or promotional offers (if you opt in)
- To comply with legal obligations
3. Data Sharing
We do not sell, rent, or trade your personal data. Your information may be shared only in the following cases:
- With trusted third-party service providers who assist in fulfilling orders or services
- When legally required by law, regulation, or court order
- To protect our rights, safety, or property
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and personalize content. You can disable cookies in your browser settings, but some features may not function properly without them.
5. Data Storage and Security
We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Data is stored securely and only accessible to authorized personnel.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data, subject to legal and contractual obligations
- Withdraw consent for marketing communications at any time
7. Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us at: zenve@geresgroup.com